Reliability scorecard
Your agent’s reliability on one page.
Task success, escalation rate, resolution rate, tool-call success and time to resolve, computed from your real traffic and filterable by customer. The numbers you defend a budget with.
In the product
Reliability scorecard
The reliability scorecard, shown with demo data.
Every signal in one place, per customer and per agent
Hard facts first, such as tool errors and escalations, so the score holds from day one
Watch the number move as you fix things
How it works
What happens underneath.
01
Computed from your real traffic
Latency, cost, success rate and error categories are aggregated across every agent and tool you run, then broken out by the customer each session served.
02
Fast, with the record kept
Every event is stored twice: a durable record of exactly what happened, and a copy built for fast reporting. The scorecard shows the latest available results, and the ground truth stays behind it.
03
What users are trying to do
Conversations are grouped into named intents, so you can see what your users are asking for and how that shifts over time.
Tensile Reliability
One product, one loop.
The scorecard, triage, procedure checks and fixes all read the same production traces. Start with one agent.
We build AI agents and keep AI agents reliable, whoever built them.
Tensile AI, formerly TrustEvals
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