Customer-lens triage
See which customer got burned, and why.
Failures surface soon after they happen, including the silent ones no customer reported, keyed to the end customer, ranked by severity, with the full session record attached.
In the product
Customer-lens triage
The triage queue, keyed by customer, shown with demo data.
Surfaces failures that never became a ticket
Grouped by the customer who was affected
Jump from a failure straight to the session record
How it works
What happens underneath.
01
Keyed to your customer
Tell it which field identifies the customer each session served, and every failure and score is grouped by that customer.
02
The first failure upstream
It helps investigate where a session first went wrong, the way a careful engineer would if they had time to read every one.
03
The whole session is read
Our investigating judge reads the whole session, including loops, retries and turns that contradict earlier ones. It runs alongside the standard judge today and takes over once it proves more accurate on your labeled cases.
Tensile Reliability
One product, one loop.
The scorecard, triage, procedure checks and fixes all read the same production traces. Start with one agent.
We build AI agents and keep AI agents reliable, whoever built them.
Tensile AI, formerly TrustEvals
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